Help Centre
How can wehelp?
Answers to the questions we get asked most. Can't find yours? Message us on WhatsApp.
Orders & delivery
How long does delivery take within India?
Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed after 3:00 PM IST are processed the next business day.
Delivery usually takes 3–5 business days to metro cities, 4–7 business days to Tier 2 and Tier 3 cities, and 7–10 business days to remote and North-East regions.
Do you offer free shipping?
Within India, shipping is free on orders above ₹5,000. A flat fee of ₹299 applies to orders below ₹5,000.
Which couriers do you use?
We ship through Shiprocket partner couriers including BlueDart, Delhivery, Ekart and DTDC, chosen by pin code for the fastest delivery.
How do I track my order?
You'll get a tracking link by SMS and email once your order is dispatched. You can also use our Track Order page.
What if a delivery attempt fails?
The courier will try up to two more times. If the parcel is unclaimed it comes back to us and we'll get in touch to rearrange delivery.
Is high-value gear shipped differently?
Orders above ₹5,000 with premium rackets or equipment are sent with extra protective packaging and need a signature on delivery.
International orders
Do you ship outside India?
Yes. We ship worldwide from India with tracked delivery. Shipping is calculated at checkout from your order's weight and destination.
Which currency will I pay in?
Orders are charged in Indian rupees (INR). Your bank or card provider converts the amount to your currency and may add a conversion fee.
Will I pay import duties or taxes?
International prices don't include import duties or local taxes. These are set by your country's customs and may be collected by the courier when your order is delivered.
Payments
Is Cash on Delivery available?
Within India, COD is available on orders up to ₹5,000 for select pin codes, with a ₹50 handling fee. It isn't available for orders containing rackets above ₹10,000.
Can I get a GST invoice?
Yes. On the product page, fill in the GST section with your GST number and company name before checkout.
Do you sell gift cards?
Yes, digital gift cards from ₹500 to ₹5,000. Buy a gift card.
Returns & defects
Can I return something?
All sales are final. Because of the nature of sporting goods and hygiene, we can't accept returns on products that have been used, opened or removed from their original packaging.
What if my item is defective or damaged?
Contact us within 2 days of delivery with your order number, clear photos of the issue and a short description. We'll offer a replacement or refund for items that are defective, damaged in transit or materially different from what you ordered.
Approved replacements are processed within 5–7 business days of receiving the returned item.
Which items are final sale?
Opened or used sporting equipment, apparel and accessories removed from packaging, and customised or personalised items.
Stringing, rewards & partners
Do you string rackets?
Yes, for tennis, badminton and squash. Book stringing to choose your string and tension.
How do rewards work?
Create a free account and collect points when you shop signed in. See how rewards work.
Do you supply clubs, schools and academies?
Yes. See Partner with us for team and bulk orders.
No matches
Try a different word, or message us and we'll answer directly.
Need a hand?
Still need help?
WhatsApp us on +91 92021 20320 or email aceyourgoals@icloud.com.